Refund Policy

Scope of this policy

This policy applies to payments for App Clone Labs software products and development services unless a signed agreement or order contains different refund terms. The signed agreement takes priority.

Our core refund principle

Payments reserve delivery capacity and fund work as it is performed. They are therefore non-refundable once the corresponding work has started or a digital product, source-code package, credential, repository, or deliverable has been made available, except for a verified material delivery failure attributable to App Clone Labs or where applicable law requires otherwise.

Material delivery failure

A material delivery failure is a documented, substantial gap between a feature, milestone, or deliverable expressly committed to in the applicable written specification and what App Clone Labs delivered. A preference change, implied expectation, business result, third-party rejection, or request outside the agreed scope is not a material delivery failure.

Resolution before refund

Before a refund is considered, App Clone Labs must receive a written notice identifying the relevant commitment and the reproducible non-conformance. We will have a reasonable opportunity to inspect, correct, replace, or complete the affected deliverable. A refund is considered only if the material failure remains uncured.

Items that are not refundable

• 01Completed discovery, strategy, design, development, QA, deployment, consulting, or support time.
• 02Deposits after team capacity has been reserved or work has begun.
• 03Delivered source code, downloadable products, credentials, licences, or digital assets.
• 04Change requests, customisations, or delays caused by missing client feedback, access, content, or approvals.
• 05Third-party fees, taxes, hosting, domains, app-store accounts, payment-provider charges, licences, or API usage.
• 06App-store, payment-provider, advertising-platform, or regulatory rejection not caused by a written-scope defect in our deliverable.
• 07Dissatisfaction based on commercial performance, traffic, funding, revenue, or user adoption.

How to request a review

Email legal@appclonelabs.com within 14 calendar days after the disputed delivery or milestone. Include the order or project reference, the written commitment, evidence of the gap, steps to reproduce it, and the resolution requested.

Approved refunds

Any approved refund is limited to the amount paid for the materially affected and uncured portion of the work. It is returned through the original payment method where practical, less non-recoverable third-party charges, taxes, and payment-processing fees where permitted by law.